Yes, there are work-force implications. Providing goal-oriented work with rewards and incentives while fostering an environment where risk-taking and innovation is encouraged without undue punishment for failure.
Games are also being developed as training tools. I see the greatest potential here in using games to familiarize people with tools and interfaces. The perfect example of this is the old Solitaire game that was included with all computers. People needed to learn to move a mouse, and this game provided exactly the kind of orientation and practice needed, in a very fun way.
Training "with a spoonful of sugar" in this way would be relevant for both internal trainings and for providing user eduacation to patrons.
There is such an array of games available you really can choose from the easy to the complex, and the time investment. That's what I enjoyed about the quick games featured in this exercise - quick fun without having to devote undue time to the game.
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